SCHEDULING – Booking appointments in advance is preferred. To reserve an appointment we will require a credit card guaranty in the amount of $100. This fee will be applied to the cost of your service. If you have any type of medical condition, be sure to mention it when you book the appointment. Certain treatments may not be advisable for you.

CANCELATION POLICY – Your appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, you must notify us 24 hours in advance. All services cancelled with less than 24 hours notice and/or if appointments are missed with no prior notification, your credit card will be charged the full $100 deposit amount.

ARRIVAL – Check-in with front desk at least 15 minutes prior to your scheduled appointment to complete the required paperwork and to prepare for your treatment.

LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s sessions can begin on time. If you are not able to be on time we will do our best to accommodate you however, depending of treatment it maybe necessary to reschedule.

PRODUCT RETURNS – If you should have a reaction to a product or a product is unopened, you may return the product within seven (7) days and you will receive an in store credit towards your next purchase or service. All sales for products and services are final. (NO REFUNDS).

PAYMENT – Payment is due at time of service. We accept Cash, Checks, Visa, MasterCard, and American Express.
To receive package pricing, payment must be made at the time of the first treatment. If a treatment series is discontinued at the request of the patient, treatments received will be charged at the individual price. In the event a patient selects not to complete a treatment package, the unused portion will, at the discretion of the management, be credited to the patient’s account.

CELL PHONES & PAGERS – With respect for all other clients attending the Institute, please silence your cell phone or pager while in treatment.

GRATUITIES – Gratuities for the medical estheticians are at your discretion and are not included in any service or package.

VALUABLES – We are not responsible for any personal items left at Transform® Institute.

GENERAL – Please note that prices and services are subject to change at any time. We love having you as a customer, but we reserve the right to refuse service at any time, to anyone, for any reason.

GIFT CARDS – We offer gift cards for any services or products.